Privacy policy
Privacy Policy
Last Updated: February 3, 2026
Silk & Sidr ("we," "us," or "our") operates silkandsidr.com and related services. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or communicate with us.
By using our website, you agree to the collection and use of information as described in this policy.
We act as the "data controller" for purposes of applicable data protection laws.
Information We Collect
Information You Provide
- Contact information: Name, email address, phone number, shipping and billing addresses
- Payment information: Credit card details and billing information are processed securely by Shopify Payments and its PCI-DSS compliant payment processors. We do not store or have access to your full credit card number.
- Account information: Username, password, and preferences
- Communications: Messages you send us through email, contact forms, or customer support
- Order information: Products purchased, order history, returns, and exchanges
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- Device information: Browser type, operating system, device identifiers, and IP address
- Usage information: Pages viewed, time spent on pages, links clicked, and products viewed
- Location information: General location based on IP address
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our website and improve your experience:
| Service | Purpose | Type |
|---|---|---|
| Shopify | Essential site functionality, shopping cart, checkout | Essential |
| Google Analytics | Understanding how visitors use our site, traffic sources, popular products | Analytics |
| Klaviyo | Email marketing, abandoned cart reminders, personalized recommendations | Marketing |
Your Choices: You can control and withdraw your consent for non-essential cookies at any time through our cookie consent banner or your browser settings. Disabling essential cookies may prevent you from making purchases.
How We Use Your Information
We use your information to:
- Fulfill orders: Process payments, ship products, and handle returns and exchanges
- Communicate with you: Send order confirmations, shipping updates, and respond to inquiries
- Send marketing emails: Share new products, promotions, and content (only with your consent; you can unsubscribe at any time)
- Improve our website: Understand how visitors use our site, identify popular products, and fix technical issues
- Prevent fraud: Detect and prevent fraudulent transactions
- Comply with legal obligations: Meet tax, accounting, and regulatory requirements
How We Share Your Information
We share your information only in the following circumstances:
Service Providers
We work with trusted third parties who help us operate our business:
- Shopify: E-commerce platform (website hosting, payments, and order management)
- Google Analytics: Website analytics
- Klaviyo: Email marketing platform
- Shipping carriers: Order delivery
These providers only access information necessary to perform their services and are contractually required to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or government request.
Business Transfers
If Silk & Sidr is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent
We may share information for other purposes if you give us explicit permission.
We do not sell your personal information to third parties.
Data Retention
We retain your information for as long as necessary to:
- Maintain your account and provide services
- Fulfill orders and process returns (typically up to 7 years for tax and accounting purposes)
- Comply with legal obligations
- Resolve disputes
If you request deletion of your account, we will delete or anonymize your personal information unless we are legally required to retain it.
International Data Transfers
Your information may be transferred to and processed in countries outside of your state, province, or country, including the United States and Canada, where data protection laws may differ. We rely on appropriate safeguards, such as standard contractual clauses and Shopify's compliance frameworks, to protect your personal information.
Your Privacy Rights
Depending on where you live, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate information
- Deletion: Request that we delete your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out of marketing: Unsubscribe from marketing emails at any time
To exercise your rights, contact us at support@silkandsidr.com.
For California Residents (CCPA / CPRA)
California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:
- Right to Know: What personal information we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information
We do not sell your personal information in the traditional sense. However, our use of analytics and marketing cookies (such as Google Analytics and Klaviyo) may constitute "sharing" under California law. You can opt out through our cookie consent banner or by contacting us.
Sensitive Personal Information: We do not use or disclose sensitive personal information (such as government ID numbers, precise geolocation, financial account credentials, or biometric data) except as necessary to process payments, fulfill orders, or comply with legal obligations.
Authorized Agents: You may designate an authorized agent to submit requests on your behalf. We may require verification of your identity and proof of authorization before processing such requests.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights, including by denying goods or services, charging different prices, or providing a different level or quality of service.
For EU/UK Residents (GDPR)
If you are located in the European Union or United Kingdom:
- We process your personal data based on your consent, contractual necessity, legal obligations, and legitimate business interests
- You have the right to withdraw your consent at any time
- You may lodge a complaint with your local data protection authority
Shopify
Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell products to you. Your data is stored through Shopify's data storage, databases, and general Shopify application. They store your data on secure servers behind a firewall.
For more information, please review Shopify's Privacy Policy.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption during transmission (SSL/TLS) and secure payment processing through Shopify. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Do Not Track
Some browsers offer a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals. You can manage your cookie preferences through our cookie consent banner or browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: support@silkandsidr.com
We will respond within the timeframes required by applicable law, typically within 30-45 days.